Frequently Asked Questions (FAQs)

At NextGen Global, we are committed to providing you with the best shopping experience. If you have any questions, concerns, or feedback, feel free to reach out to us at support@nextgenglobal.com.

1. Where do you ship from?

We ship from our partnered manufacturing facilities and warehouses located in HARYANA, India. If you order multiple items, they may be shipped separately, as different products are sourced from different warehouses.

2. Is Cash on Delivery (COD) available?

Yes, COD is available across India.

3. How long will it take for my order to arrive?

Orders are typically delivered within 3-8 business days, depending on demand and location.

4. When will I receive a tracking number?

You will receive a tracking number within 1-2 business days after placing your order.

5. What is your return and refund policy?

We offer a simple 5-day return and refund policy. If you encounter any issues with your product, please contact us immediately.

6. Do you ship internationally?

Yes, we ship worldwide. However, shipping fees and customs duties may apply based on your location.

7. Is shipping free?

Yes, we offer free shipping across India on selected products.

8. Where is your company located?

Our office is based in Bhubaneswar, India.

9. In which currency will I be charged?

All orders are processed in Indian Rupees (INR ₹). While prices may be displayed in multiple currencies, the final checkout will be in INR at the most current exchange rate.

10. Will I receive a confirmation number after placing an order?

Yes, you will receive an order confirmation number after placing your order. If you do not receive one within 24 hours, please contact us.

11. Who can I contact if I have an issue with my order?

For any inquiries or order-related concerns, email us at support@nextgenglobal.com.

12. What payment methods do you accept?

We accept all major payment methods, including:
✔️ Credit & Debit Cards (Visa, Mastercard, Discover)
✔️ UPI & Net Banking
✔️ Cash on Delivery (COD) for most locations in India

13. Is the checkout process secure?

Yes, we use industry-standard encryption and security measures to ensure your transactions are safe and secure.

14. Will my email address be shared with third parties?

No, we do not sell customer information. Your email will only be used for order updates, promotions, and discount offers.

15. Will I have to pay customs fees?

For most orders within India, no customs fees are required. However, international customers may be subject to customs duties depending on their country's regulations.

16. How do I cancel my order?

If you wish to cancel your order, please email us at support@nextgenglobal.com with your order number within 12 hours of placing the order.

For further assistance, feel free to reach out to us at support@nextgenglobal.com.